Refund Policy

You can refund a ticket yourself, instantly, at any time before the event starts. How much of the ticket price you get back depends on the event's refund schedule, which is shown before you buy. Booking fees are not refundable. Once the event has started, tickets can no longer be refunded through the platform.

Each ticket carries a refund schedule set by the event organizer — a series of dates with the percentage of the ticket price refunded from that date onward. A typical schedule looks like:

• 100% refund until 30 days before the event;
• 50% refund until 10 days before the event;
• no refund after that.

Before an event's first schedule date, refunds are always 100% of the ticket price. The exact schedule for your ticket is displayed in the refund dialog before you confirm anything.

Open the ticket under Account → My tickets and choose Request refund. You'll see the full breakdown — what you paid, the percentage that applies right now, and the exact amount you'll receive — before you confirm. The refund is processed immediately once you do.

Refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.

• Booking and processing fees.
• Tickets for events that have already started or taken place.
• Tickets already refunded, including partially refunded tickets — a refund invalidates the ticket and frees the seat for the waitlist.

Tickets obtained free of charge (for example with a 100% discount code) can be cancelled the same way to release the seat, but no money changes hands.

If we cancel an event, all tickets are refunded in full, including in cases where the refund schedule would otherwise apply. If an event is rescheduled, your ticket remains valid for the new date and the normal schedule keeps applying to the original refund dates. We'll contact you by email in either case.

If something looks wrong with a refund — or the event has started and you believe you have an exceptional case — contact the event organizer listed on the event page, or reach us at events@victoryroadvgc.com.